Problems with eCampus
If you experience a problem with WVU eCampus, here are a few things you can do to resolve any course-related emergencies:
- Stay calm!
- Contact your instructor at their non-eCampus e-mail address or by phone immediately. This information is listed in the syllabus, so make note of it the first day of the course.
- Visit the following sites:
- Are you using a supported browser?
- Run a browser check. Update any of the plugins that the check identifies are needed.
- Check the main WVU eCampus page at: https://ecampus.wvu.edu/ for news.
- Scheduled maintenance occurs on Sundays at 3 a.m. and can last until 12 p.m. eCampus may be unavailable during this time.
- If you need assistance troubleshooting a problem, contact the ITS Service Desk at (304) 293-4444 (Local), (877) 327-9260 (Toll Free), or email them at ITSHelp@mail.wvu.edu. The Service Desk is the only location to provide assistance with login issues. Be sure to provide a detailed problem description (i.e. operating system you are running, browser name, type of network connection, error message, etc.).
- If you have problems accessing a specific course component (e.g. a file for a required reading, a Web link, etc.), contact Rick Bebout, IMC Technology Specialist, by phone at (304) 293-5736 or through e-mail at RDBebout@mail.wvu.edu.
Problems with your Computer
If you experience a problem with your primary computer used to access eCampus, here are a few things you can do to resolve any course-related emergencies:
- Stay calm!
- If you have Internet connectivity, contact your instructor by e-mail (or phone, if you prefer) immediately.
- If you need assistance troubleshooting a problem, contact the ITS Service Desk at (304) 293-4444 (Local), (877) 327-9260 (Toll Free), or email them at ITSHelp@mail.wvu.edu. Be sure to provide a detailed problem description (i.e. operating system you are running, browser name, type of network connection, error message).
- If you encounter a serious hardware problem, make arrangements to have your computer repaired. In the meantime, it is your responsibility to keep up with your course(s) using another computer. On WVU campus, there are numerous computer labs available for students. Outside of Morgantown, a local library, family and friends or a wired coffee shop may be good alternatives.
WVU Library Support Information
WVU Libraries provides multiple ways for students to find assistance with their library-related issues:
- The Ask a Librarian page is the main support portal.
- Phone support: (304) 293-3640
- Email support: email@example.com
- You can also receive assistance through live chat, text and instant messaging. All of these option details are found on the main “Ask a Librarian” page.
What you can do
Here are a few things you can do to help prevent technology issues:
- Be proactive! Learn the specific settings required by eCampus and the basic tools you will be using with the course. An overview of these items can be found at: https://ecampus.wvu.edu/.
- Communicate clearly and frequently with your instructor so they know that you are experiencing problems, and update them when your problem is resolved.
- Keep your operating system, application and virus software up-to-date. All WVUstudents can download antivirus software at no cost by following this link: http://it.wvu.edu/services/slic/softwarelist.
- Review the following security tips to keep your computer and personal data safe: http://it.wvu.edu/security/defend-your-data.